Skip to Main Content

Service Department: 4.2 Star Review

2012 Buick Enclave customer from CHICAGO, IL

4

Confirmed Service Customer

I came in with the air-conditioning problem and shocks and struts. I realize that is a lot of work, but I should have had an update maybe every hour or so because I was there over seven hours and I had to ask another tech how things were going with Repairs. Other than that, I was pleased that the work was done properly, and my original tech only came to me when it was time to pay. I believe his name was John. There was a tech I believe by the name of Joe who offered to take me to pick up some lunch because he realized I had been there so long. My car is running now and I���m pleased with the work. I just thought it would be nice to get updated when you have to sit so long.,
CHICAGO, IL
2012 Buick Enclave 5GAKRCED6CJ278784

Was this review helpful?

Share on Facebook Share on Twitter
Other reviews that may be helpful
5

I stopped in without an appointment to ask a question on our 2014 Enclave. Your service writer took the time to answer my question and then ordered th...
2014 Buick Enclave 5GAKRBKD2EJ275236
    5

    Came in for oil change and tire rotation. A throttle body cleaning was recommended and performed. Comfortable waiting room.
    2014 Buick Enclave 5GAKRBKD2EJ275236
      5

      My experience at the dealership was top tier! Best customer service experience ever! I was greeted by Pedro Zavala who is the kindest, sincerest, most...
      2018 Buick Enclave 5GAEVAKW8JJ277359
        5

        Efficient, friendly, and helpful
        2018 Buick Enclave 5GAERBKW5JJ253191
          4

          I brought my car in February 26. Dan was my service advisor. He was very pleasant. The reason I brought my car in is because I could hear like a knock...
          2012 Buick Enclave 5GAKRCED6CJ278784
            4

            Everything that was needed was explained to me and was told how long it would take to finish.
            2019 Buick Enclave 5GAERAKW8KJ247655