Service Department: 3.4 Star Review
2016 Buick LaCrosse customer from OAK LAWN, IL
The tech replaced my coolant surge tank on October 10, and every time I turned off the car I kept smelling antifreeze. I called I called on October 21 and I was told to bring the car in and they would squeeze me in when I got there, I was told they couldn���t look at my car for at least an hour and a half because they were short on Staff. Give me a shuttle home and later that afternoon they told me they wouldn���t be able to look at my car until the next day. They found out the water pump was leaking and I was surprised they couldn���t find the leak during the last visit or I wonder if the previous service caused this leak. If you knew that you couldn���t work on my car on Monday because of staffing, you Should���ve told me to come in the next day. However, during both visits, the service advisors were polite and friendly.
I am waiting for Lugnuts, I was told that my lugnuts were swollen and would have to relaced, I had to pay in advance, and I am still waiting for a cal...
Had a 7:45 am appointment. Upon arrival I was checked in promptly and went to service waiting area where it was clean and comfortable. The recall was ...
I had my car in for an oil change. The service department was courteous and took care of me promptly. They were very helpful.
I was scheduled an appointment for my vehicle. The service man was courteous and willing to listen to why I was there. I received a software update re...
Pete and Joe are very knowledgeable and helpful in accessing the issues I have with my car… compliments to them..customer care was excellent.